General Product Information
What
is a ductless mini-split system?
A ductless mini-split system is comprised of an indoor unit
called the evaporator and an outdoor unit called the condensing unit.
The evaporator is connected to the condensing unit by copper tubing and
electrical wiring which is passed through a 2 ½” – 3” hole. Basically,
it is a small central air unit with the flexibility of cooling or
heating one room or more; zoning.
What
are the advantages of installing a Fujitsu ductless mini-split over a
central air system?
1) With Central Air you must cool an entire home when only one
room may need cooling. On the other hand, ductless mini-splits cool
only the areas you want and not the areas you don’t.
2) 18,000 BTU is a typical minimum central air unit. With
ductless mini-splits, you can use 9,000 or 12,000 BTUs.
3) Typical 3-ton homes are not zoned or require complex zoning
systems, which makes it very expensive for the homeowner. With ductless
mini-splits, multiple evaporators make zoning as simple as setting a
remote control.
4) Energy wasted in long lengths of uninhabited ductwork means
higher energy bills. Less than 5% cooling loss occurs in insulated
refrigerant lines compared with up to 25% through ducts.
5) Retrofitting homes requires cutting holes in walls, floors,
ceilings or decreasing closet space with ducts. Ductless mini-splits
requires just a 3 or 4” diameter hole in the outside wall. Means less
mess and better home aesthetics.
How
long has Fujitsu been manufacturing ductless mini-splits?
For over 35 years Fujitsu has been working hard to make the world
a more comfortable place. We have produced and shipped millions of air
conditioning systems throughout the world, making the hottest places
cool and the coolest places more comfortable.
What
color do Fujitsu’s ductless mini-split systems come in?
Each Fujitsu ductless mini-split
wall mount model is offered in one standard
beige color. Alternate colors are not available.
I want to cover-up the line sets running on the outside
of my house. What can I
do?
One of Fujitsu’s Solution Partners is SlimDuct. They specialize
in line set covers. For more information, please visit
www.slimduct.com
or call toll-free 866-405-4051.
Can I
paint the ductless mini-split unit?
Fujitsu doesn’t recommend painting the evaporator. If for any
reason a problem occurs with the unit in the future, the warranty will
become null and void.
Purchasing Questions
Where
can I purchase a Fujitsu mini-split system? Can I purchase
directly from Fujitsu?
A consumer can purchase a unit from a Fujitsu Authorized
Contractor. A list of contractors can be found
here. Fujitsu only sells to distributors.
What are the prices of your mini-split
systems?
To find out prices, please contact
a local contractor.
A list of contractors can be found
here.
Can I
purchase from an online dealer?
No, Fujitsu doesn’t recommend buying our units online. The
warranty becomes null and void for online purchases. Fujitsu General America has enforced a
non-retail Internet Sales policy. Fujitsu's full line of Halcyon
ductless mini-split heating and cooling products specifically excludes
products purchased through on-line retailers and resellers. Fujitsu does
not authorize online retail sales of any of its products. Our
authorized distributors are able to operate password protected sites to
sell Fujitsu products to qualified technicians.
Warranty & Tech Support
What
is the warranty?
2010 models have a 2 year warranty for parts and 6 years for
the compressor. 2011 and 2012 models have a 5 year warranty on parts and 7
years for the compressor. Please see the
Warranty page for a full listing of models and their
warranty periods.
Who
can I contact for technical assistance?
You can contact our service department for technical assistance
either via email at servicehvac@fujitsugeneral.com or toll-free at
866-952-8324. Technical Support is available from 8AM to 8PM EST.
Installation
Can I
install a Fujitsu mini-split myself?
No. Only an authorized certified HVAC contractor can install
Fujitsu units.
Maintenance
How
should I clean the plasma filter of an I.A.Q. system?
The plasma filter has a life span of 6 to 8 years and should be
washed every 400 hours of use. The filter easily detaches to be washed
with mild detergent. The filter is not dishwasher safe. An LED light
on the indoor evaporator unit will notify you when it is time to clean
the filter. If the light is ignored, the unit will automatically shut
down after 100 additional hours
of use until the filter is washed.
Do I
need to clean the unit? If so, how?
Detailed instructions for
maintenance can be found in each model’s
Owner’s Manual.
Terminology
What is SEER?
Seasonal Energy Efficiency Ratio; a measure of cooling efficiency
for air conditioners and heat pumps. The higher the SEER, the more
energy efficient the unit. Energy efficiency equates to lower
electrical bills. Currently U.S.
Government’s minimum SEER rating is 13.
What
is a BTU?
British Thermal Unit. Used to measure cooling or heating
capacity; the amount of heat required to raise or lower the temperature
of 1 lb of water 1°F.
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